THE PROTECTION OF PERSONAL INFORMATION ACT
CUSTOMER PRIVACY NOTICE
This Notice explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).
We are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.
The information we collect
We collect and process your personal information mainly to contact you for the purposes of understanding your requirements, and delivering products and services accordingly.
For this purpose we will collect contact details including your name, surname, e-mail and mobile number.
Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.
Your Rights: Access to information
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.
Please note that any such access request may be subject to a payment of a legally allowable fee.
Correction of your information
You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.
Definition of personal information
According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.
Further to the POPI Act, we also include the following items as personal information:
- Firstname, surname, mobile number and e-mail addresses.
- Copy of passport or ID no, in case we need to do credit checks, or to validate the identity of the customer.
- Change of name – for which we require copies of the marriage certificate or official change of name document issued by the government department.
How to contact us
If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website.